Knowledge bases allow you to provide additional context to your conversational agent beyond its base LLM knowledge.
Non-enterprise users can add up to 5 files/links (max 20MB, 300,000 characters total).

​
Adding Knowledge Items

There are 3 options to enhance your conversational agent’s knowledge:

​
1. File Upload

File upload interface showing supported formats (PDF, TXT, DOCX, HTML, EPUB) with a 21MB size limit

​
2. URL Import

URL import interface where users can paste documentation links
Ensure you have permission to use the content from the URLs you provide

​
3. Direct Text Input

Text input interface where users can name and add custom content

​
Best Practices

Content Quality

Provide clear, well-structured information that’s relevant to your agent’s purpose

Size Management

Break large documents into smaller, focused pieces for better processing

​
Enterprise Features

Need higher limits? Contact our sales team to discuss enterprise plans with expanded knowledge base capabilities.