Non-enterprise users can add up to 5 files/links (max 20MB, 300,000 characters
total).
Adding Knowledge Items
There are 3 options to enhance your conversational agent’s knowledge:1. File Upload
2. URL Import
Ensure you have permission to use the content from the URLs you provide
3. Direct Text Input
Best Practices
Content Quality
Provide clear, well-structured information that’s relevant to your agent’s
purpose
Size Management
Break large documents into smaller, focused pieces for better processing
Enterprise Features
Need higher limits? Contact our sales
team to discuss enterprise plans with
expanded knowledge base capabilities.